Web Store Help
What is The Zero Gravity Store?
The Zero Gravity Store is a retail ecommerce website that specialises in active and lifestyle branded clothing and accessories. Our aim is to provide a variety of products for our customers whilst offering great value for money and exceptional customer service.
Where Are you Based
The Site is owned by Zero Gravity
Our address is;
Zero Gravity
14 Flowergate
Whitby
North Yorkshire
YO21 3BA
email us using the contact form
call us on: 08448 793486
What Payment Methods Can be used?
Currently we accept the following forms of payment;
Can I pay by cash?
Cash cannot be accepted for online purchases, so please do not send cash in the post. However, cash purchases can be made directly at our store in Whitby, North Yorkshire. The address is featured above.
Do you offer gift vouchers?
Yes, gift vouchers can be purchased online through this website and printed off through your email. Alternatively a gift voucher can be posted to your home address once purchased. Both of these options can be explored through the ‘gift voucher’ link.
What if you do not have my size or a product I have seen?
If this is the case, please feel free to contact us on the telephone number above and speak to one of our members of staff, or alternatively by email. We would be happy to hear from you and would be pleased to discuss a particular product and where possible find a solution.
How will I be treated as a customer of Zero Gravity of The Zero Gravity Store?
Customer service is the centre piece of all that we do, our business depends upon this. As a customer of our shop or online store you can be guaranteed exceptional customer service. It is crucial to us that all of our customers are completely satisfied. Any problems or complaints will be treated with immediate attention and we would be happy to hear from you. Please contact us through the details given on this page.
How can I keep updated with the shops latest products and offers at the shop?
You can keep up to date with the latest offers and products at The Zero Gravity Store by subscribing to our newsletters on this website. Alternatively, you can become a friend on Facebook on Twitter. It is our aim in the future to offer customers a wide range of products and adopting new brands and styles where appropriate.
What happens if a product I buy is damaged or the wrong size?
This is not a problem. Please see our Returns Policy for further details
Will my personal Information be safe?
Yes. Zero Gravity complies to The Data Protection Act and therefore any personal information gathered through our site will be treated confidentially. We do not provide information about you to third parties.
What about my bank details?
Any bank details submitted for online purchases are subject to a complex encryption process and are completely secure. Please see our Privacy policy for further details.
